Contact Us
How can we help?
Have a question about your travel essentials, an existing order, shipping information, returns, refunds, or product details? Contact the calviorarly™ customer support team and we will be happy to assist you.
service@calviorarly.com
1–2 Business Days
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us.
Providing these details helps our customer support team locate your order and review your request more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, or materially different from the product description, please contact us promptly.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging.
After the issue has been reviewed and confirmed, we will provide an appropriate solution based on the situation.
Before Returning an Item
Please contact our customer support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and destination.
Response Time
We aim to respond to customer inquiries within
1–2 business days.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.